Support

If you are eligible for the introductory offer — generally, your first NoorPause subscription; the paywall always shows whether the trial applies to you before you confirm — the first 7 days are free and you won't be charged until day 8. You can cancel any time during the trial from Settings → Apple ID → Subscriptions on your iPhone and you won't be billed.

NoorPause subscriptions are managed by Apple, not by us. To cancel:

1. Open the Settings app on your iPhone
2. Tap your name at the top → Subscriptions
3. Find NoorPause and tap Cancel Subscription

You'll keep access until the end of your current billing period.

Tap Restore Purchases on the paywall screen. This re-checks your Apple ID for active subscriptions and unlocks the app. If that doesn't work, make sure you're signed in to the same Apple ID that made the purchase, then email us.

With a Family subscription, a parent account can link child accounts. Parents can assign pauses and a daily Qur'an reading goal to their children and see each child's progress from the family dashboard. Children get their own account and receive their own notifications. Children inherit the subscription from the parent — they don't need to pay separately.

From your parent dashboard, tap "New" in Pause Schedules and choose "Qur'an Reading Goal" — or touch and hold your child's row — then pick the daily minutes. Until your child has read that much in a day, their play button opens the Qur'an with a small counter; once they finish, their apps unlock as usual. Reading done earlier in the day counts, you can change or turn the goal off anytime, and the Emergency Unlock is never blocked by it.

In the app: Settings → Help → Learn How to Do Things. It has short guides for every feature — creating schedules, linking a child, assigning Qur'an time, the halal scanner, the Qur'an reader tools, and more — in English and Arabic.

Make sure notifications are enabled for NoorPause:

1. Open Settings → Notifications → NoorPause
2. Turn on Allow Notifications
3. Make sure Lock Screen, Notification Center, and Banners are all enabled

Also confirm that Focus modes (Do Not Disturb, Sleep, etc.) aren't silencing NoorPause during the time you scheduled a pause.

Once a day at the time you choose, NoorPause sends a gentle reminder to open the app and see how your family (or you, if you're on Solo) did that day — completed pauses, streaks, emergency unlocks, and per-child progress. Tap the notification to open the live dashboard inside the app, which always shows up-to-the-second numbers. You can change the recap time, or turn it off entirely, from Settings → Daily Breakdown Report.

Inside the app: Settings → scroll to the bottom → Delete Account. This immediately disables your sign-in and removes your identifying information and the free text you have written, as described in our Privacy Policy. You can also email us at support@imanlock.com with any deletion request.

We email a short numeric code that works once and expires after a short time. Check spam or junk, make sure the address is spelled correctly, then tap Resend code. To protect the address we send at most a few codes per hour; if you hit that limit, wait an hour and try again. You can always sign up with Apple instead.

Older versions of NoorPause used a sign-up method we have retired for security. Update NoorPause from the App Store and try again, or continue with Sign in with Apple. Signing in to an existing account still works on older versions.

If your email-and-password account was created before we introduced verification codes, Apple's confirmation of your email is the first proof it was yours. To keep the account safe we turn the old password off and sign out other devices. Keep using Sign in with Apple, or tap Forgot password? on the sign-in screen to set a new one.

For your protection we show the same message whether or not an account exists for the address you entered, so first check the spelling and your spam folder. If you created the account with Sign in with Apple, there is no password to reset — just use Sign in with Apple. We send at most three reset emails per address every 15 minutes; the newest link is always the one that works.

Switching to Solo unlinks all your children immediately: they lose the subscription features, and the pauses and reading goals you assigned end. Their accounts and their own data are untouched; link them again if you return to Family. To stop paying for Family, change the subscription in Settings → Apple ID → Subscriptions.

Yes — the Qur'an reader, prayer times (with the Qibla compass), and the adhkar library with its misbaha counter are free, and you can even use them without creating an account. A subscription unlocks everything else: mindful pauses and app blocking, the reading timer and Qur'an goals, Family mode, the Halal Scanner, custom adhkar, learning, and performance insights. New subscribers get a 7-day free trial, and we never rely on ads.

NoorPause is available on iPhone and iPad running iOS 16 or later. Android support is on the roadmap.

We take authenticity seriously. The Qur'an appears in the authentic Uthmani script of the Madinah Mushaf (King Fahd Glorious Qur'an Printing Complex), with the public-domain English translation of Marmaduke Pickthall and the Arabic tafsir al-Tafsir al-Muyassar. Hadiths are sourced from the major authenticated collections (Bukhari, Muslim, Tirmidhi and others) with attribution, and full credits appear in the app under Settings → Credits & Sources. Translations, gradings, and explanatory material are human works, so errors are always possible — if you spot one, email us and we will correct it. The adhkar library's English meanings and transliterations were written for NoorPause; du'ās whose grading scholars genuinely dispute are marked as such on the card. See our Terms of Use, section 6, for how religious content should be relied on.

Photograph a food ingredient label from the scanner button on your dashboard. The photo is transcribed by AI, and every recognized ingredient is checked against our database compiled from published halal-certifier guidance. You get one of three honest answers per ingredient — halal, haram, or doubtful — and ingredients we don't recognize are marked "not in database" rather than guessed. Results are guidance, not a fatwa. We did our best to verify every ruling against published certifier references, but mistakes are possible — always double-check anything that matters to you, starting with a trusted halal certification mark on the product. Photos are processed transiently and never stored.

Each account can run 15 scans per day. Every scan performs real AI processing, and the limit keeps the feature fast and fair for everyone. The counter resets daily.